eGov II

“E-government services should significantly reduce or eliminate the need for citizens to travel to a city facility to conduct government business. Information retrieval, bill payment, or communicating with City officials will not necessitate traveling any further than the nearest Internet-ready personal computer.” - Page 3, Section I. Vision, E-Government Strategic Plan, July 31, 2002

Task I: Internal Department Survey

A survey will be used to find where time is being used within each city department. The first goal of this survey is to determine what services can be moved or added to the web to help alleviate workload and meet needs of citizens. The second goal is to learn where transactions occur – such as revenue generation or business operations – exist in each department.

Task II: Compile Target Mailing Lists

In the eGov I initiative, a survey was sent to Lawrence Utility Billing customers resulting in an 11-percent response rate. eGov II will use feedback gathered from the internal department survey about workflow and areas where transactions occur to choose target groups and/or individuals for a community survey.

Task III: Collect new eGov initiative ideas from other cities

The eGov Coordinator will review existing data with new information about web sites from neighboring, Big 12 and other award-winning city government web sites to get ideas for features to consider for Lawrence's city sites.

Task IV: eGov II community survey

A community survey will be used to evaluate interest in possible new services that could be added to the city's eGov offerings. Community involvement is critical to this project to ensure use of future online services. The survey will learn what the public wants and needs from the city’s online services and how those services match up with data collected from the departments’ workloads in Task I.

Task V: Evaluate results

Once all the data is in, the eGov Coordinator and the eGov Task Force will examine the data and research possible solutions. The evaluation period will provide the opportunity to match the desires of the public with each department’s workflow, with the goal of finding a product to investigate to meet these needs.

Task VI: Recommendations

Recommendations will be determined by the eGov Task Force, who will also determine the priorities for programs to be implemented.